Customer Service Representative
Tradehost Tradehost Pomona, CA Pomona, CA Full-time Full-time $18 - $21 an hour $18 - $21 an hour Company Overview:
Tradehost is a growing B2B / B2C e-commerce, sales and marketing company with headquarters in the Pomona, CA.
We have a growing selection of consumer products, from toys to sporting goods.
We specialize in marketing, sales, sourcing, and customer service.
We support all of our partners with high quality marketing services such as, market reports, digital advertising, product images, data feeds with complete product information, POP displays, graphic design and sales presentations.
We are continuously striving to accomplish a higher level of excellence in our industry.
Professionally, we pride ourselves on high standards, ethics and complete dedication to our clients.
Web Site:
www.
Eylar.
com
Job Description:
Customer Service Order Processing The customer service representative position is a full time in-house position that reports to the VP of sales & marketing.
You will be responsible for processing customer orders, which includes, downloading orders from online portals, call-ins, and entering orders from sales reps.
You will also be tasks with responding to customer questions, returns, and order status inquiries.
Your daily schedule will include customer order screening, order process and shipping label printing in the morning.
In the afternoon you will be tasks with returning tracking information and responding to customer inquiries.
Others tasks through the day include answering and directing phone calls, emails and and live chat inquiries.
Customer service communication by phone, email, live chat and online portals.
Downloading orders from online portals, call-ins, and entering orders from sales reps.
Data & order entry.
Providing customers with information on pricing and product availability.
Order processing both online and over the phone.
Guide and process customer orders and inquiries.
Communicate with customers via phone, email, online portals and live chat.
Solve customer problems and find best possible solutions.
Help customers navigate our brand website and place orders online.
Provide knowledgeable answers to questions about products, pricing and availability.
Respond to shipping inquiries and answer order status questions.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Qualifications:
Bachelor's degree or high school diploma with 2
years of relevant experience.
1-2 years sales or customer service experience.
Computer literate in MS Outlook, Excel, Powerpoint and Word.
Ability to handle sensitive information with highest level of integrity.
Ability to work independently or in a team setting.
Must be eligible to work in the United States.
Must have strong written and verbal communication skills.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
Health insurance Paid time off Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
All employees are required to CDC, State & Federal Guidelines.
Education:
Associate (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person The customer service representative position is a full time in-house position that reports to the VP of sales & marketing.
You will be responsible for processing customer orders, which includes, downloading orders from online portals, call-ins, and entering orders from sales reps.
You will also be tasks with responding to customer questions, returns, and order status inquiries.
Your daily schedule will include customer order screening, order process and shipping label printing in the morning.
In the afternoon you will be tasks with returning tracking information and responding to customer inquiries.
Others tasks through the day include answering and directing phone calls, emails and and live chat inquiries.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Tradehost is a growing B2B / B2C e-commerce, sales and marketing company with headquarters in the Pomona, CA.
We have a growing selection of consumer products, from toys to sporting goods.
We specialize in marketing, sales, sourcing, and customer service.
We support all of our partners with high quality marketing services such as, market reports, digital advertising, product images, data feeds with complete product information, POP displays, graphic design and sales presentations.
We are continuously striving to accomplish a higher level of excellence in our industry.
Professionally, we pride ourselves on high standards, ethics and complete dedication to our clients.
Web Site:
www.
Eylar.
com
Job Description:
Customer Service Order Processing The customer service representative position is a full time in-house position that reports to the VP of sales & marketing.
You will be responsible for processing customer orders, which includes, downloading orders from online portals, call-ins, and entering orders from sales reps.
You will also be tasks with responding to customer questions, returns, and order status inquiries.
Your daily schedule will include customer order screening, order process and shipping label printing in the morning.
In the afternoon you will be tasks with returning tracking information and responding to customer inquiries.
Others tasks through the day include answering and directing phone calls, emails and and live chat inquiries.
Customer service communication by phone, email, live chat and online portals.
Downloading orders from online portals, call-ins, and entering orders from sales reps.
Data & order entry.
Providing customers with information on pricing and product availability.
Order processing both online and over the phone.
Guide and process customer orders and inquiries.
Communicate with customers via phone, email, online portals and live chat.
Solve customer problems and find best possible solutions.
Help customers navigate our brand website and place orders online.
Provide knowledgeable answers to questions about products, pricing and availability.
Respond to shipping inquiries and answer order status questions.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Qualifications:
Bachelor's degree or high school diploma with 2
years of relevant experience.
1-2 years sales or customer service experience.
Computer literate in MS Outlook, Excel, Powerpoint and Word.
Ability to handle sensitive information with highest level of integrity.
Ability to work independently or in a team setting.
Must be eligible to work in the United States.
Must have strong written and verbal communication skills.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
Health insurance Paid time off Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
All employees are required to CDC, State & Federal Guidelines.
Education:
Associate (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person The customer service representative position is a full time in-house position that reports to the VP of sales & marketing.
You will be responsible for processing customer orders, which includes, downloading orders from online portals, call-ins, and entering orders from sales reps.
You will also be tasks with responding to customer questions, returns, and order status inquiries.
Your daily schedule will include customer order screening, order process and shipping label printing in the morning.
In the afternoon you will be tasks with returning tracking information and responding to customer inquiries.
Others tasks through the day include answering and directing phone calls, emails and and live chat inquiries.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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