Customer Service Representative
Pomona, CA Pomona, CA Full-time Full-time From $20 an hour From $20 an hour 13 hours ago 13 hours ago 13 hours ago Job Title:
Customer Service Representative Duties:
- Provide exceptional customer service and support to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a timely and professional manner - Resolve customer complaints and issues by investigating problems and finding appropriate solutions - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge to effectively address customer inquiries - Process orders, returns, and exchanges accurately and efficiently - Identify opportunities for upselling or cross-selling products or services Skills:
- Excellent communication skills, both verbal and written - Strong problem-solving abilities to address customer concerns effectively - Ability to remain calm and composed in challenging situations - Active listening skills to understand customer needs and provide appropriate solutions - Proficient computer skills for data entry and navigating customer service software systems - Ability to multitask and prioritize tasks in a fast-paced environment - Strong attention to detail to ensure accuracy in order processing and record keeping - Empathy and patience when dealing with customers' frustrations or complaints We offer competitive pay, comprehensive training, and opportunities for career growth within our organization.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
To apply, please submit your resume along with a cover letter highlighting your relevant experience in customer service.
Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
Health insurance Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Pomona, CA 91768:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative Duties:
- Provide exceptional customer service and support to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a timely and professional manner - Resolve customer complaints and issues by investigating problems and finding appropriate solutions - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge to effectively address customer inquiries - Process orders, returns, and exchanges accurately and efficiently - Identify opportunities for upselling or cross-selling products or services Skills:
- Excellent communication skills, both verbal and written - Strong problem-solving abilities to address customer concerns effectively - Ability to remain calm and composed in challenging situations - Active listening skills to understand customer needs and provide appropriate solutions - Proficient computer skills for data entry and navigating customer service software systems - Ability to multitask and prioritize tasks in a fast-paced environment - Strong attention to detail to ensure accuracy in order processing and record keeping - Empathy and patience when dealing with customers' frustrations or complaints We offer competitive pay, comprehensive training, and opportunities for career growth within our organization.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
To apply, please submit your resume along with a cover letter highlighting your relevant experience in customer service.
Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
Health insurance Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Pomona, CA 91768:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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