Blood Donor Scheduler--Apheresis Telerecruiter I

Job Description:
Blood Donor Scheduler--Apheresis Telerecruiter I
Learn more about the life-saving impact our employees have in their communities in this short video:
The Men and Women Behind Our Mission
Position Summary
We are seeking a customer-focused, compassionate individual to contact blood donors and schedule appointments. Blood Donor Schedulers in this fast-paced role will follow scripting and have excellent attention to detail.
As a Blood Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life!
This position will be based in Pomona, but will travel to other locations in Southern California as needed.
Blood Donor Scheduler- Responsibilities
Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments
Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
Coordinate reminder calls, follow-ups, log-in of data and maintenance of records
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.
Why the American Red Cross?
We offer employee growth and development, an incomparable team spirit and a comprehensive benefits package inclusive of health and 401K.
High school diploma or equivalent required
Minimum one year of telephone and customer service or telemarketing experience required
Computer experience, excellent customer service and problem-solving skills required
Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.

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