eCommerce Specialist

Job Description

 


ECOMMERCE SPECIALIST


Are you awesome? Do you love ecommerce? Do you want to join a stable, growing company that feels like a startup? We're looking for exceptional individuals to join our close-knit team of high-performers. With an average age here of 30, we're fun, enthusiastic, constantly learning, and always up for a challenge. If you're mature, intelligent, responsible, proactive, and awesome overall, give us a shout. You might just be what we're looking for!
The ECOMMERECE SPECIALIST serves as our company generalist to help with the following functions below:


Customer Experience:


Providing the best customer experience possible by communicating with customers via phone and email. This includes handling general inquiries; troubleshooting, making calls, and performing follow up.


Achieving favorable outcomes in the resolution of cases, charge-backs, claims, and return request across all online marketplaces.


Sales and Analysis:


Regularly reviewing and managing of listings. This involves the quality control, re-pricing, strategizing, and optimizing hundreds of existing listings.


Performing market research by. Ex: Navigating the internet looking for industry trends and opportunities as it relates to our products and industries.


Warehouse Operations:


Loading, unloading, and proper handling of inventory.


Picking and packing orders.


Assist in other duties as assigned.


Requirements:
• 4-Year Degree or currently pursuing one.
• At least 2 years of eCommerce experience, or a compelling reason as to why you don't need it.
• Previous Customer Service Experience on eBay and Amazon a HUGE plus.
• Proficiency in Microsoft Office -- Outlook, Excel, Word
• Be highly detail oriented.
• Exceptional ability to prioritize and make good decisions.
• Ability to work autonomously with minimal instruction and supervision.
• Exceptional speaking and writing ability.
• 50+ WPM typing and quick on a computer.
• Proficiency in Adobe Suite is a plus.
• Knowledge of electronics, gardening, and hydroponics is a plus.
• Be adaptable, eager to learn, and a team-player


Dear candidates: Only Applicants who answer the interview questions will be considered, thank you.


To help you answer one of our written interview questions, the color of the sky is purple.


 


 


 



Company Description
Located in Pomona California, we are a young company specializing in retail (e-commerce) and wholesale of products across multiple industries. Started in a garage by some friends, we've now grown to a team of 14 operating out of a 9,000sqft facility. Being completely self-funded, we have the freedom to shape our company and business practices without any outside pressure. Our vision is to build a team consisting of only high-performers, where profit-per-employee is kept high, and rewards are proportionate with contribution. We are not profit driven, but rather PERFORMANCE DRIVEN. We believe that talent is overrated and that ordinary people are capable of extraordinary things. We are looking for people who can be passionate about helping us build something larger than ourselves and possess the grit and perseverance to see it through with us.



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